Former Unilever CIO Moves Into Health Care

Former Unilever CIO Moves Into Health Care

December 3, 2021 Off By administrator

Jane Moran,

a former global chief information officer at

Unilever

PLC, is working to improve technology at a Boston-based health system, including by enhancing the hospital experience for patients and their families.

Ms. Moran joined Mass General Brigham Inc. in September as chief information and digital officer, a newly created position, overseeing some 2,000 people.

Mass General Brigham has 14 hospitals, including Brigham and Women’s Hospital and Massachusetts General Hospital, and is affiliated with Harvard Medical School.

Jane Moran, Mass General Brigham’s chief information and digital officer.



Photo:

Mass General Brigham

Ms. Moran’s mandate includes integrating and overseeing the organization’s information systems, digital health, and data and analytics teams, all brought together in a new department called Mass General Brigham Digital.

One goal of merging these teams is to develop technologies aimed at making hospital visits better for patients and their families, a growing priority among healthcare CIOs. Benefits of the approach include more accurate diagnoses and greater adherence to treatment plans by patients, according to Ms. Moran.

“I think that healthcare is going to be more consumer-focused,” she said. “I think patients want to have more say in the treatment.”

Ms. Moran spent about seven years overseeing information technology at London-based consumer-products giant Unilever before leaving the role at the end of 2020. Her departure was motivated by a personal desire to return to the U.S., she said. Before Unilever, she was a technology executive at media company

Thomson Reuters Corp.

Her time at Unilever prepared her well for the new challenge of making a health system more patient-friendly, Ms. Moran said. At the maker of Dove soap and Lipton tea, one of her focuses was improving customer loyalty and engagement. She helped launch a platform designed to analyze and measure marketing campaigns, customer reviews and other data for insight on how to improve products and…

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