What Are Consumers Complaining About? – Consumer Protection

What Are Consumers Complaining About? – Consumer Protection

August 2, 2021 Off By administrator

United States:

What Are Consumers Complaining About?

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The Consumer Federation of America just released its annual survey of the top consumer complaints
received by state and local agencies in the prior year.  Susan
Grant, CFA’s Director of Consumer Protection and Privacy, said,
“COVID-19 generated complaints about everything from appliance
repairs to childcare, trash pick-up to towing.  Business
closings, job lay-offs, supply chain disruptions, social-distancing
requirements and travel restrictions put huge strains on consumers
and businesses, as the survey shows.” 

So, what did consumers complain about in 2020? 

  • Auto  
    Misrepresentations in advertising or sales of new and used cars,
    deceptive financing practices, defective vehicles, faulty repairs,
    car leasing and rentals, and towing disputes.

  • Home Improvement/Construction 
      Shoddy work, failure to start or complete
    the job, and failure to have required licensing or

  • Landlord/Tenant 
      Unhealthy or unsafe conditions, failure
    to make repairs or provide promised amenities, deposit and rent
    disputes, and illegal eviction tactics.

  • Credit/Debt  — Billing and fee disputes,
    mortgage problems, credit repair and debt relief services,
    predatory lending, and illegal or abusive debt collection

  • Services  
    Misrepresentations, shoddy work, failure to have required licensing
    or registration, and nonperformance.

  • Utilities  — Complaints about gas,
    electric, water and cable billing and service.

  • Retail Sales — False advertising and other
    deceptive practices, defective merchandise, problems with rebates,
    coupons, gift cards and gift certificates, and failure to

  • Travel  
    Misrepresentations about cost, amenities or other aspects of travel
    packages, failure to provide promised services, and disputes about

  • Health Products/Services  — Misleading
    claims, unlicensed practitioners, failure to deliver, and billing

  • Internet Sales  — Misrepresentations or
    other deceptive practices and failure to deliver online

  • Pandemic   Price
    gouging, refunds for canceled events and travel, financial issues,
    problems getting repairs and other services, “self-help”

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