TCPA Telephone Consumer Protection Act

TCPA Telephone Consumer Protection Act

April 7, 2021 Off By administrator

What does the new Supreme Court text message ruling mean for your digital health business?

  • The Supreme Court ruled in favor of Facebook, holding that the Telephone Consumer Protection Act (TCPA) did not apply to Facebook because the system did not have the capacity to randomly or sequentially store, or to randomly or sequentially generatea telephone number.

  • Previously, companies were at risk of TCPA claims asserting only that the text messages or calls were made with devices that simply have the capacity to store and automatically diala telephone number.

  • Digital health companies still have to comply with other applicable patient and consumer protection laws, including no texts or calls to number on do-not-call lists, and the HIPAA privacy and security rules, particularly with respect to text messages (and emails) containing unencrypted patient protected health information.

Telemedicine and remote patient monitoring companies will have an easier time engaging with their patients via text message. As we reported last week, on April 1st, the Supreme Court of the United States agreed with Facebook’s interpretation of the definition of “automatic telephone dialing system” (commonly referred to as an “autodialer”) in a lawsuit accusing Facebook of violating the TCPA.

Scope of TCPA Greatly Diminished

The ambiguity in the TCPA regarding the definition of an autodialer meant that digital health companies were at risk of the TCPA’s private right of action and statutory penalty provisions by texting with their patients. The Supreme Court in Facebook unanimously overturned the Ninth Circuit’s broad interpretation of an autodialer, delivering a significant win for TCPA defendants. If your dialing equipment makes calls to telephone numbers maintained in your patient management system or your customer relationship management platform and does not utilize a random or sequential telephone number generator, text messages and calls using that system or platform are not required under the TCPA to obtain prior express written consent before sending a text or making a phone call. Importantly, the ruling does not distinguish between service-related (purely informational) messages and marketing messages for autodialer purposes, and accordingly applies to both non-telemarketing and telemarketing text messages and phone calls. As a result, as long as the dialing equipment does not use a random or sequential number generator, a digital health company will not be required to obtain “prior express written consent” from their patients before sending them a text, provided other aspects of the TCPA are complied with.

Health care providers are still able to utilize the health care messages exception to the TCPA, which allows health care providers to place artificial/prerecorded voice calls to cellphones, without the patient’s prior express consent, in order to convey important informational “health care messages.”…

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