Where (and how) you can grow in the social media landscape during COVID-19June 2, 2020
Emelie Lundberg, head of social at Resolution Digital
All brands, even those in booming industries, are facing challenges as COVID-19 continues to play havoc with people’s daily lives.
In an effort to connect with friends, family and brands, consumers are spending more time on social. So, adapting to the changing social media landscape is more crucial than ever.
Today’s social media landscape
At Resolution, we are working with our social platform partners to collect and understand the ever-changing user behaviour across social media and how one can use itto their benefit.
This is how the current social media landscape looks after approximately three months of lockdown:
1. Facebook has seen consumer usage increase immensely across their platforms, including Instagram and Messenger, as people look to connect and find entertainment in isolation. Facebook’s internal survey data shows consumers want brands to help them with their daily lives (78%) over offering discounts (30%).
Consumers are also hunting for “boredom busting content” with video usage booming and Instagram Live views doubling in past weeks. Globally, Facebook has seen the most significant increase in Messenger usage. 70% more people are using this platform for group calls so it should absolutely be included in your current social activity.
2. Snapchat has experienced its highest engagement since they launched in 2011. Consumers are using it for entertainment, connectionand to discover news and health and fitness content. Plus, time spent playing with Lenses is up by more than 25%. Brands with a huge opportunity here to build engaging brand love.
3. TikTok now has 4.1 million Australian monthly active users, 500,000 of these joined in the last two months.
TikTok inspires creativity and sparks joy for consumers, but creating unique content and telling personal isolation stories is currently most common.Users are spending an average 62 minutes per day on the app and accessing the app on an average of 14 times per day.
How can your brand join the conversation?
There are three ways you can harness and make the most of these changes:
1. Review and adapt your current activity
Stopping to understand the situation and the role that your brand can play in people’s lives is now more important than ever.
At a minimum, review the social activity you have already planned and ensure it is suitable for the current so cial media landscape. And remember, consumers want transparent and proactive communication from brands.
2. Re-plan your social strategy:
Although social consumption and engagement has amplified, in March cost metrics including CPMs and CPCs decreased by up to 50% on Facebook, as reported by eMarketer. So, while many brands are hitting pause, this is the right time to do the opposite.
We know that in previous economic crises brands who continued to invest saw significant growth compared to brands that cut spend. The 2009 recession saw Amazon sales grow 28%….