Column: Can California force companies to better protect customers? Former CFPB head has hope

Column: Can California force companies to better protect customers? Former CFPB head has hope

January 17, 2020 Off By administrator

Richard Cordray, appointed by then-President Obama in 2011 as the first director of the Consumer Financial Protection Bureau, thinks California is on the right track in creating its own watchdog agency.

“This is a commendably bold step,” he told me. “It will put California at the forefront of consumer financial protection at the state level.”

Gov. Gavin Newsom is proposing creation of a state Department of Financial Protection and Innovation, to be built atop the existing Department of Business Oversight, which has limited jurisdiction over financial firms.

The move, Newsom told me, is a response to efforts by the Trump administration to roll back federal financial safeguards and refocus the CFPB on educational outreach rather than law enforcement.

“As the Trump administration undermines and weakens the rules that protect consumers from predatory businesses, California is filling the void and stepping up to protect families and consumers,” the governor said.

Cordray, who led the CFPB until 2017 and was at odds with President Trump over the agency’s role in overseeing banks and other firms, said that by stepping up, California will serve as an example to other states seeking to protect consumers from potentially abusive practices.

California’s financial oversight also will influence financial companies to straighten up and fly right nationwide, he said, noting that the state plays a similarly outsized role with its strict environmental and privacy rules.

“When California makes something a priority, national companies need to respond,” Cordray observed. “California is too big, and it makes no sense to have different practices in different states.”

As I reported last week, Newsom’s proposed Department of Financial Protection and Innovation is a much-needed remedy to Trump’s systematic dismantling of federal consumer regulations.

A study last year from the Consumer Federation of America found the CFPB’s enforcement activity had plunged by 80% from 2015, when the agency was at the height of its power. Average compensation to aggrieved consumers was down by 96% per case.

Cordray said he offered input as Newsom put together his plan for a “mini-CFPB.” He advised the governor to make sure the agency has the authority and resources to be an effective overseer.

Cordray said he was particularly encouraged by Newsom’s proposal for California to implement regulations for debt collectors — an industry the state previously left to federal officials to monitor.

“It was astonishing to me that California wasn’t in the business of regulating debt collectors,” he said.

Federal law allows for states to enact rules for debt collectors that are “not inconsistent” with what’s already on the books at the national level. Cordray said California could be a powerful enforcer of the federal Fair Debt Collection Practices Act.

He’s also supportive of Newsom’s pick to run the new agency, Manny Alvarez, who has served as…

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